Privacy Policy

Cartrite Holdings Limited (“Cartrite”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information in accordance with the Data Protection Act No. 3 of 2021 of the Laws of Zambia. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, mobile application, or interact with our services.

1. Information We Collect

Personal Information: Name, contact details (email, phone number), delivery address, billing address, and payment details when you create an account, place an order, or use our services.
Account Details: Login credentials and purchase history.
Technical Data: IP address, browser type, device information, and cookies to improve user experience and site functionality.
Communication Data: Records of correspondence, feedback, and customer service interactions.

2. How We Use Your Information

Process and fulfill orders, including payment processing and delivery.
Provide customer support and respond to queries.
Improve our website, app, products, and services.
Send updates, promotions, and marketing communications (only with your consent).
Detect and prevent fraud or unauthorized activities.
Comply with legal obligations and regulatory requirements.

3. Sharing of Information

With trusted service providers such as payment processors, logistics partners, and IT support who assist in delivering our services.
When required by law, regulation, or court order.
In case of a business transfer, such as a merger or acquisition, where your information may be part of the assets transferred.
We do not sell or rent your personal data to third parties.

4. Data Storage & Security

Your data is stored securely within Zambia or in jurisdictions with adequate data protection safeguards.
We use encryption, firewalls, and other industry-standard security measures to protect your data.
While we take reasonable measures to safeguard information, no method of transmission over the Internet is completely secure.

5. Your Rights

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal information, subject to legal or contractual obligations.
Withdraw consent for processing where consent is the basis of processing.
Object to processing of your data for marketing purposes.
Requests can be made by contacting us at [notices@cartrite.co.zm/9th Floor Sunshare Tower, Katimo Mulilo Road, Lusaka, Zambia].

6. Cookies & Tracking Technologies

Cartrite uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.
You may control cookie settings through your browser; however, disabling cookies may affect site functionality.

7. International Transfers

If we transfer your personal data outside Zambia, we ensure such transfers are made to countries with adequate data protection laws or with appropriate safeguards as required by law.

8. Children’s Privacy

Our services are not directed at children under the age of 18.
We do not knowingly collect personal data from minors.
If we learn that we have collected such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements and send out updates accordingly.
Updates will be posted on this page with the revised effective date.